Openings for Technical Support Associate (6 Months) at IBM

Job Info :

Company Name :  IBM

Company Profile :    IBM is a global technology and innovation company that stands for progress. With operations in over 170 countries, IBMers around the world invent and integrate hardware, software and services to help forward-thinking enterprises, institutions and people everywhere succeed in building a smarter planet. IBM has been present in India since 1992. IBM India’s solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances.

Company Website : www.ibm.com

Job Description :

Designation :  Technical Support Associate

Qualification :  Bachelor's Degree

Location : Bangalore/Hyderabad

Salary : As Per The Industry

Experience : 6 Months

Skills : 
Skilled in commercially standard software applications and major desktop operating systems.
Has technical experience and skills in the areas of problem determination, creativity and analysis.
Receives incoming calls from customers and creates incident record or updates existing record.
Very strong computer skills required to be the initial call handling person who will perform problem cause analysis, resolve routine customer problems and/or more complex problems, and resolve routing and customer problems all within set criteria.
Ability to meet a set of defined account agent productivity measurements.
Be able to identify opportunity for, and implement process improvements.

Click here to Apply

Don't Miss Latest Job Updates
	Get Job Alerts via Email