Job Info :
Company Name : Accenture
Company Profile : Accenture is a global management consulting, technology services and outsourcing company, with approximately 261,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world"s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US$27.9 billion for the fiscal year ended Aug. 31, 2012.
Website : www.accenture.com
Job Description :
Designation : Helpdesk Support
Qualification : B.E,B.Tech,Diploma
Location : Bangalore
Experience : Freshers
Salary : As per the Industry
Skills :
• Excellent communication skills, with neutral accent
• Excellent written communication skills with email etiquettes
• Fundamental Technical know-how on system trouble shooting
• Technologist to respond to the incidents / issues reported by Customer predominantly through Voice Interaction and also through email, chat & remote support
• Technologist to identify, investigate and diagnose the issue and take necessary action viz resolves or assigns the issue to right assignment group.
• Follows the incident life cycle as defined by process viz – logging the incident with proper priority, categorization and documentation, performs follow up on all necessary incidents as defied in process with customer to ensure timely closure.
Good to Have :
• Technical Certifications like A+, Network +, Security +, CCNA, MCP, MCSP etc
• Experience should be from voice based technical support desk, supporting Americas/Europe/ EMEA etc Continent customer
• Domestic tech support can be considered post evaluating on Voice and accent of candidate
• BPO/ Call Center experience can be considered post evaluating the technical knowledge of the candidate
Click here to Apply
Company Profile : Accenture is a global management consulting, technology services and outsourcing company, with approximately 261,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world"s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US$27.9 billion for the fiscal year ended Aug. 31, 2012.
Website : www.accenture.com
Job Description :
Designation : Helpdesk Support
Qualification : B.E,B.Tech,Diploma
Location : Bangalore
Experience : Freshers
Salary : As per the Industry
Skills :
• Excellent communication skills, with neutral accent
• Excellent written communication skills with email etiquettes
• Fundamental Technical know-how on system trouble shooting
• Technologist to respond to the incidents / issues reported by Customer predominantly through Voice Interaction and also through email, chat & remote support
• Technologist to identify, investigate and diagnose the issue and take necessary action viz resolves or assigns the issue to right assignment group.
• Follows the incident life cycle as defined by process viz – logging the incident with proper priority, categorization and documentation, performs follow up on all necessary incidents as defied in process with customer to ensure timely closure.
Good to Have :
• Technical Certifications like A+, Network +, Security +, CCNA, MCP, MCSP etc
• Experience should be from voice based technical support desk, supporting Americas/Europe/ EMEA etc Continent customer
• Domestic tech support can be considered post evaluating on Voice and accent of candidate
• BPO/ Call Center experience can be considered post evaluating the technical knowledge of the candidate
Click here Register with one of the largest job portal in the world
Don't Miss Latest Job Updates |
|||||||||||||||||||||
|
Get Job Alerts via Email
|
|||||||||||||||||||||
+logo.jpg)
0 comments :
Post a Comment