NTT DATA Hiring B.E,B.Tech,M.E,M.Tech,MCA as Associate System Engineer (Freshers)

Job Info :

Company Name : NTT DATA

Company Profile : NTT DATA's history goes back to 1967, when the DATA Communications Bureau was established within the Nippon Telegraph and telephone Public Corporation (now NTT). If this was its "First Founding" as a company, then the "Second Founding" occurred in 1988 when NTT DATA Communications Systems Corporation was spun off into a separate company from NTT. Its "Third Founding" as a company was in 2008, when it marked the 20th anniversary of its establishment. Today, NTT DATA is in the process of becoming a "Global IT Innovator," which together with its customers, uses information technology to change society.

Company Website : www.nttdata.com


Job Description :
1. Receiving Calls/Emails/Web tickets from end users (UK based) for services, inquiries and problem notifications and log them into the ticketing tool.
2. Attempt resolution of tickets relating to end user computing equipment (desktops, laptops, office applications, printers e.t.c)
3. Resolve incidents within prescribed time limits, if possible; otherwise, escalate to appropriate Level 2 groups.
4. Triaging the tickets to different support groups based on category of the ticket
5. Following up on tickets and tracking them to closure
6. Providing sufficient and accurate information to users on the ticket status

Designation : Associate System Engineer

Qualification :  B.E,B.Tech,M.E,M.Tech,MCA

Experience : Freshers

Location : Bangalore

Salary : As per the Industry

Skills : Good Communication

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