CGI Recruitment Drive for B.E,B.Tech 2012 Pas Outs Last date 18 Mar 2013

Job Info :

Company Name : CGI

Company Profile : At CGI, we're committed to helping all of our stakeholders succeed. Our 31,000 professionals in 125 offices worldwide provide end-to-end IT and business process services that facilitate the ongoing evolution of our clients' businesses. CGI is committed to helping our clients achieve their business goals; to providing our professionals with rewarding careers; and to offering shareholders superior returns over time. At CGI, we are in the business of delivering results.

Company Website : www.cgi.com


Job Description :
- Providing a positive image of the company through your role as the first point of contact with customers.
- To ensure that all is work carried out in accordance with ITlL Incident Management guidelines.
- Add value to your team environment by being enthusiastic and maintaining a positive attitude.
- Log calls via the appropriate call logging system and provide appropriate level of technical fix.
- Set the right expectations to customers in line with the client SLA.
- To achieve all team and personal performance goals as defined by the company.
- Ensure calls returned to Service Desk are reassigned without delay.
- Monitor related incidents.
- Monitor ‘Unresolved calls’ in the team’s queue.
- Adhere to ISO9000 and ISO27001 procedures.
- Be ready to work in rotational shifts as required.
- Comply with all company and unit policies.

Designation : Technical Support

Eligibility:
- 2012 batch BE/BTech (All branches)
- Good communication skills (English)
- Basic knowledge on Microsoft Windows Operating System, MS Office

Experience : Fresher

Location : Bangalore,Chennai

Salary : Rs.220000/-

Skills : Good Communication

Event date : 23 Mar 2013

Last date : 18 Mar 2013

Click here to Apply 



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