Job Info :
Company Profile : Thomson Reuters is the world’s leading source of intelligent information for businesses and professionals.
We combine industry expertise with innovative technology to deliver critical information to leading decision makers in the financial, legal, tax and accounting, healthcare, science and media markets, powered by the world’s most trusted news organization.
Company Website : www.thomsonreuters.com
Job Description :
Designation : Product Support Analyst
Qualification : Bachelor's degree or equivalent required, in Scientific Discipline, Information, Library or Computer Sciences
Location : Chennai
Salary : As per the Industry
Experience : 0 - 2yrs
Skills :
▫ Demonstrated customer and/or technical support experience
▫ Experience with Contact Center Operations and CRM functionality
▫ Excellent written, interpersonal communication and problem solving skills
▫ Ability to distill and communicate, both in verbal and written form, business and/or technical information in terms that are easily understood by staff and customers
▫ A good team player with the ability to work on own their initiative with minimal direct supervision
▫ Organized and detail oriented, with the ability to multi-task in a diverse and matrix environment
▫ Demonstrated ability to meet departmental deadlines and organizational goals using effective organization and planning skills
▫ In-depth knowledge of database searching and analysis functions, file management, electronic publishing, the literature scholarly and research process
▫ Knowledge of database design and content, hardware and software applications, electronic product delivery systems and emerging technology products
▫ Service oriented, with the ability to provide empathetic customer support within policy guidelines and established procedures
▫ Ability to meet deadlines
▫ Knowledge of production systems and processes
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