Job Info :
Company Name : SumTotal Systems India Pvt. Ltd
Company Profile : Enterprise Product Development is about innovation. It s about developing solutions from a thorough understanding of customers needs and about thinking through their challenges. At SumTotal, you will be working with the brightest technological minds in a vibrant, complete product development eco-system, making it the ideal place to learn what makes software products successful. Here, we provide a world of opportunities for accomplished software engineers to make it big in this exciting world of Learning and Performance Management.
Company Website : www.sumtotalsystems.com
Job Description
Designation : Technical Support Engineer
Qualification : Any Graduate
Location : Hyderabad
Salary : As per the Industry
Experience : 0 to 5 yrs
Key Responsibilities :
*Developing a deep knowledge of SumTotals range of enterprise products
*Communicating with customers based out at Japan via telephone, email, or other media as applicable regarding technically complex problems identified in SumTotals software products, and maintaining effective customer relations
*Escalate top priority, production-critical issues to the appropriate technical staff
*Maintain ownership of issues until resolution, drive other teams as needed, set customer *expectations accordingly.
*Resolve incidents in a timely manner as per SLAs.
*Provide guidance, assistance, and mentoring support to junior team members
Click here to Apply
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