Openings for BE/ B.Tech/ Any Graduate (Fresher) at Microland

Job Info :

Company Name : Microland

Company Profile : Microland is a leading specialist IT infrastructure services provider, offering a comprehensive range of services to clients across the globe. A pioneer of the remote infrastructure management concept, Microland has its operations hub in India with global presence across USA, UK and Middle East. Incorporated in 1989, Microland has deep and broad expertise in all areas of technology infrastructure set up, management and optimization.

Microland has built extraordinary partnerships with global customers, nurturing them with rare commitment for years. Commitment to place the customer ahead of everything else. Commitment to highest standards of governance and business ethics. Commitment to provide solutions and services of the highest quality. Commitment to consistently deliver superior value through innovation and smart thinking resulting in Reduced TCO, Greater IT-Business alignment and Higher performance to our clients.


Company Website : www.microland.com

Job Description

Designation : Executive Service Engineer

Qualification : BE/ B.Tech/ Any Graduate from 2011 batch

Experience : Fresher

Location : Bangalore

Skills :

- Gather information regarding the issue from users.
- Call Logging using ticketing tool.
- Answer calls, document and categorize tickets, restore end user operation, escalate to Service desk Shift Manager or dispatch problems
- Provide 1st level of Technical Support.
- Troubleshoot the issues and prepare the document.
- Assign the ticket to Engineers.
- Prioritizing and call Categorization
- Vendor Coordination
- Proactive monitoring of the ticket
- Call Closure confirmation
- Preparing documentation and reports on daily, weekly and monthly basis

Click here to Apply

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