Systems Engineer @ MAQ Software

Job Info :

MAQ Software

Job Role : Systems Engineer

Job Summary: We are looking for highly motivated Systems Engineers (Contract to hire). The position requires strong technical and communication skills.
As a Systems Engineer, you will provide remote/virtual and online/web based technical assistance

Responsibilities :

• Monitoring systems/servers and functions

• Support hundreds of production Windows servers in a 24X7 shift model

• Identify and document common recovery procedures for service impacting incidents

• Establish and follow a ROB (Rhythm of Business) to ensure that all break / fix issues are resolved in a timely manner or escalated to the appropriate group

• Develop, communicate and drive Service Improvement Plans to maintain an environment of continuous improvement with a focus on rapid growth, world class quality, and cost efficacy

• Drive operational aspects of incident management, ensuring SLA's for time, quality, and customer satisfaction are met for our global infrastructure

• Managing customer interaction with utmost professionalism, courtesy and responsiveness


Qualification :

B.E/ B.Tech in CS/IT/ECE/EEE/EIE from reputed university with minimum 60% aggregate

• Operations Experience in a 24 x 7 x 365 support model

• Demonstrate strategic thinking, quantitative and analytical skills, team leadership, and collaboration

• Excellent problem resolution, judgment, and decision-making skills

• 0 to 2 years of IT Technical support and familiarity with the following Microsoft products :

- Windows Server 2008
- SQL Server 2008
- IIS6/7
- SharePoint 2007/ 2010
- PowerPivot
- Hyper V
- Windows 7
- VPN

Address:
MAQ Software
Phoenix Infocity Pvt Ltd
Building H08, Level 7 Behind Dell Campus
HITEC City 2, Madhapur
Hyderabad 500 081
Andhra Pradesh

Forward Your Resume : ApplyIT@MAQSoftware.com

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