Job Info :
Company Name : Allscripts
Company Profile : Physicians' offices, hospitals and post-acute care organizations strive toward providing the best patient care. We are a trusted partner at every turn. The solutions, services and community that Allscripts offers can help you achieve clinical and financial goals.
Website : www.allscripts.com
Job Description :
Designation : Associate/Senior Associate -(Technical)
Qualification : BS or BS Degree in Business, Information Science, Computer Science Software
Experience : Freshers - 1 Years
Location : Pune
Salary : As per the Industry
Skills :
- SQL training and experience Is a Must;
- Strong leadership capability;
- Excellent verbal and written communications skills;
- Ability to work independently;
- Ability to listen and analyze end user needs;
- Ability to evaluate technical options and make decisions.
- Able to effectively function in a team oriented environment.
Responsibilities include:
* Provide second level support for our clients utilizing the MU Reporting Portal
* Liaison with partners and R&D on escalated cases
* Provide root cause and prevention steps where appropriate
* Provide call flows for efficient call routing and handling
* Validate and/or create documentation for support including trouble-shooting guides and knowledge base articles
* Provide leadership as a representative for support within cross-functional program team meetings
* Ensure "supportability" is built into all new transaction offerings
* Meet or exceed acceptable productivity and quality standards
* Attend training classes as requested
Click here to Apply
Company Profile : Physicians' offices, hospitals and post-acute care organizations strive toward providing the best patient care. We are a trusted partner at every turn. The solutions, services and community that Allscripts offers can help you achieve clinical and financial goals.
Website : www.allscripts.com
Job Description :
Designation : Associate/Senior Associate -(Technical)
Qualification : BS or BS Degree in Business, Information Science, Computer Science Software
Experience : Freshers - 1 Years
Location : Pune
Salary : As per the Industry
Skills :
- SQL training and experience Is a Must;
- Strong leadership capability;
- Excellent verbal and written communications skills;
- Ability to work independently;
- Ability to listen and analyze end user needs;
- Ability to evaluate technical options and make decisions.
- Able to effectively function in a team oriented environment.
Responsibilities include:
* Provide second level support for our clients utilizing the MU Reporting Portal
* Liaison with partners and R&D on escalated cases
* Provide root cause and prevention steps where appropriate
* Provide call flows for efficient call routing and handling
* Validate and/or create documentation for support including trouble-shooting guides and knowledge base articles
* Provide leadership as a representative for support within cross-functional program team meetings
* Ensure "supportability" is built into all new transaction offerings
* Meet or exceed acceptable productivity and quality standards
* Attend training classes as requested
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