Job Info :
Company Name : CGI
Company Profile : CGI, we're committed to helping all of our stakeholders succeed. Following the August 2012 closing of the Logica transaction, CGI now offers greater presence, service capabilities and expertise for our clients across the Americas, Europe and Asia Pacific. Our 71,000 professionals in 40 countries provide end-to-end IT and business process services that facilitate the ongoing evolution of our clients' businesses. CGI is committed to helping our clients achieve their business goals; to providing our professionals with rewarding careers; and to offering shareholders superior returns over time. At CGI, we are in the business of delivering results.
Company Website : www.cgi.com
Click here to ApplyCompany Profile : CGI, we're committed to helping all of our stakeholders succeed. Following the August 2012 closing of the Logica transaction, CGI now offers greater presence, service capabilities and expertise for our clients across the Americas, Europe and Asia Pacific. Our 71,000 professionals in 40 countries provide end-to-end IT and business process services that facilitate the ongoing evolution of our clients' businesses. CGI is committed to helping our clients achieve their business goals; to providing our professionals with rewarding careers; and to offering shareholders superior returns over time. At CGI, we are in the business of delivering results.
Company Website : www.cgi.com
Job Description :
Designation : Technical Support
Qualification : 2012 batch BSc/BE/BTech/ME/MTech/BCA/MCA
Location : Bangalore, Chennai
Experience : Fresher
Salary : Rs.240000/-
Skills :
- Basic knowledge on Microsoft Windows Operating System, MS Office
- Good communication skills (English)
- Basic knowledge on Microsoft Windows Operating System, MS Office
- Good communication skills (English)
Description:
- Providing a positive image of the company through your role as the first point of contact with customers.
- To ensure that all is work carried out in accordance with ITlL Incident Management guidelines.
- Add value to your team environment by being enthusiastic and maintaining a positive attitude.
- Log calls via the appropriate call logging system and provide appropriate level of technical fix.
- Set the right expectations to customers in line with the client SLA.
- To achieve all team and personal performance goals as defined by the company.
- Ensure calls returned to Service Desk are reassigned without delay.
- Monitor related incidents.
- Monitor ‘Unresolved calls’ in the team’s queue.
- Adhere to ISO9000 and ISO27001 procedures.
- Be ready to work in rotational shifts as required.
- Comply with all company and unit policies.
Event date : 08 Aug 2013
Last date : 05 Aug 2013
Click here Register with one of the largest job portal in the world
Don't Miss Latest Job Updates |
|||||||||||||||||||||
|
Get Job Alerts via Email
|
|||||||||||||||||||||
0 comments :
Post a Comment