TATA Business Support Services Walk-in for Customer Care Executive (Freshers & Exp) on 13th to 31st Mar 2013

Job Info :

Company Name : TATA Business Support Services

Company Profile :  Tata Business Support Services (TBSS) was set up in 2004 to address the huge internal customer service needs of the Tata Group companies. It endeavours to be a long term partner in addressing all aspects of the outsourcing requirement of its clients.
We employ a 5000 strong skilled workforce across the globe that provides 24×7 support to our valued customers with expertise in multi-channel and multi-lingual service delivery. We specialize in Voice based in-bound and out-bound interactions and interactions through E-mail, Chat and Collaborative Web sessions.

Company Website : www.tatabusiness.com

Job Description :

Designation :  Customer Care Executive

Qualification : Any Graduate

Location : Hyderabad/Secunderabad

Salary : As Per The Industry

Experience : 0-1 Year

Skills : 
Will log & co ordinate with brands for all srevices complaints through emails and calls
Will log and co ordinate with brands for Demo and Installantions through emails and calls
Will coordinate with DC/Stores on delivery delay or any other delivery related issues
Will co ordinate with care centers for repair and demo installation calls of own label (Brand)
Will co ordinate with Stores CSD Pan india for all walk in customers service related issues
Will close loop with customers for all issues logged in
Will escalated Voice of customer to HOD on daily basis
Escalate cases as per the matrix to brands and also within Service Team

Walk-in Date : 13th to 31st Mar 2013

Venue :
Vijay Sai Towers
7th Floor,Opp BJP Office,
Kukatpally Main Road,
Kukatpally.

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