Openings for Engineer-Service Desk (Freshers) at Ericsson

Job Info :

Company Name : Ericsson

Company Profile :  At Ericsson we use innovation to empower people, business and society. We envisage a Networked Society that is sustainable, and where everything that can benefit from a connection will have one. Our mobile and fixed networks, multimedia solutions and telecom services make a real difference to people’s lives, and the world we live in.

Company Website : www.ericsson.com

Job Description :

Designation :  Engineer-Service Desk

Qualification : Technical college or university degree

Location : Noida

Salary : As per the Industry

Experience : Freshers

Skills :  
Responsible for handling all tickets for all Incidents/Service Requests reported.
Take responsibility that SLA/KPI objectives are being meet according to defined levels.
Communicate with sub-contractors/partners/customers as well as with various internal units and stakeholders.
Analyze, isolate and solve less complex fault issues as well as contribute them to corrective actions. More complex issues after preliminary recognition send to Front Office / Back Office engineers. Amount of TT send to L2 should not exceed 30%.
Coordinating of activities with Field Organizations to solve customer problem. If necessary escalate TT to Back Office Engineers.

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