Recruiting Quality Analysts : Tech Mahindra

Tech Mahindra Ltd (www.techmahindra.com)

Tech Mahindra is part of the US $7.1 billion Mahindra Group, in partnership with British Telecommunications plc (BT), the world’s leading communications service provider. Focused primarily on the telecommunications industry, Tech Mahindra is a leading global systems integrator and business transformation consulting organization. Tech Mahindra has recently expanded its IT portfolio by acquiring the leading global business and information technology services company, Mahindra Satyam (earlier known as Satyam Computer Services).

Tech Mahindra’s capabilities spread across a broad spectrum, including Business Support Systems (BSS), Operations Support Systems (OSS), Network Design & Engineering, Next Generation Networks, Mobility Solutions, Security consulting and Testing. The solutions portfolio includes Consulting, Application Development & Management, Network Services, Solution Integration, Product Engineering, Infrastructure Managed Services, Remote Infrastructure Management and BPO. With an array of service offerings for TSPs, TEMs and ISVs, Tech Mahindra is a chosen transformation partner for several leading wireline, wireless and broadband operators in Europe, Asia-Pacific and North America.

Tech Mahindra has successfully implemented more than 15 Green Field Operations globally and has over 113 active customer engagements in the Telecom sector. The company has been involved in about 8 transformation programs of incumbent telecom operators.

In the Telecom sector, Tech Mahindra has niche and proven domain expertise, distinctive IT skills, research and development, innovative delivery models and approach to offshoring. The company’s solutions enable clients to maximize returns on IT investment by achieving fast time to market, reduced total cost of ownership and high customer satisfaction. Tech Mahindra’s achievements have been recognized by various industry analysts, forums and clients – winning several prestigious awards and accolades. Recently AT&T, a premier global communications company, awarded Tech Mahindra the ‘2010 AT&T Supplier Award’ for its superior products and services, enhanced cost structures and best-in-class approaches that contributed to their overall success during the past year. This award is a recognition of Tech Mahindra’s outstanding performance and service to AT&T affiliates during the past year.

Tech Mahindra has a global footprint through operations in more than 25 countries with 17 sales offices and 13 delivery centers. Assessed at SEI CMMi Level 5 and PCMM Level 5, Tech Mahindra's track record for value delivery is supported by over 35,200 professionals who provide a unique blend of culture, domain expertise and in depth technology skill sets. Its development centers are ISO 9001:2008 & BS7799 certified.

(0-2 Years) Walk-In : Quality Analysts @ Chandigarh

Job Position : Quality Analyst

Job Designation : Quality Assurance / Quality Control Executive

Walk-In Location : Chandigarh, Punjab

Job Location : Chandigarh, Punjab

Desired Education : Any Graduate / Post Graduate (Except BE/B.Tech/ME/M.Tech)

Important: BE/B.Tech/ME/M.Tech graduates are NOT eligible to apply.

Desired Experience : 0-2 Years

Mandatory Skills and Experience :
• Knowledge of AOTS, WFA and BMP ticketing systems
• Knowledge of AT&T Service Assurance processes and tools
• Good oral and written communications skills (English)
• Use of Microsoft Office applications such as Word and Excel
• Ability to analyze situations and make decisions based upon guidelines
• Any Graduate / Post Graduate (Except BE/B.Tech/ME/M.Tech)

Job Description :
• The Quality Assurance Auditor is responsible for analyzing, correcting and providing feedback on closed customer trouble tickets to ensure accurate reporting of customer trouble resolution and the process/steps taken during the life of the ticket. QA audits are performed on trouble tickets from:
- BMP (Business Maintenance Platform) for Global Voice and Data Connectivity / Transport trouble tickets
- WFA (Work and Force Administration System) for National (22-state AT&T Footprint) trouble tickets
- AOTS (AT&T One Ticketing System) for AVPN and MIS trouble tickets

This work includes :
• Review of customer trouble tickets after resolution and closure of the ticket by the operational team. Review can include:
- Proper closure/clearance, analysis and trouble coding of the ticket
- Appropriate documentation of the time the ticket was worked
- Appropriate documentation of the time a ticket was unable to be worked to due customer or uncontrollable situations
- Appropriate troubleshooting
- Log notes
- Billing/Rebate information
- Etc.

Mandatory: You are requested to be available for the selection process at the above mentioned venue and time. Please carry the following documents :
1) Copy of Resume
2) 1 Passport Size photograph
3) 1st & last page of passport
4) Final year mark sheet and degree certificate of highest education
5) Last month Salary Slip from Current organization- FOR EXPERIENCED RESOURCE ONLY
6) Offer / Appointment Letter and Last Appraisal Letter from current organization- FOR EXPERIENCED RESOURCE ONLY
7) Experience and Reliving letters from all previous organizations- FOR EXPERIENCED RESOURCE ONLY.

Note: BE/B.Tech/ME/M.Tech graduates are NOT eligible to apply.

Walk-In Date : On 16th February 2012 : 10 AM to 1 PM

Walk-In Venue :
Tech Mahindra,
Plot No. 23, IT Park, Kishangarh,

Contact Person : Pulkit Malhotra

Click here to Apply

Don't Miss Latest Job Updates
	Get Job Alerts via Email